If Windows Hello doesn’t recognize you for some reason, such as a smudged camera lens, don’t worry. Once Windows Hello recognizes you, you’re in-it’s that easy! If you’re using a fingerprint reader, simply place-don’t swipe–your finger on the scanner. Windows will say that it is turning on your camera and then look for your face. You have the option of setting up multiple fingers to be read by the scanner.įrom your lock screen, place your face six-to-eight inches away from your Surface. The system will tell you when set up is complete.Repeatedly place your preferred finger on the fingerprint ID sensor on your type cover.Select the Fingerprint option and choose “Set up.”.Go to Settings > Accounts > Sign-in options and locate Windows Hello.Requires Surface Pro 3 or Surface Pro 4 and Surface Pro 4 Type Cover with Fingerprint ID (available at retail in the U.S. Scanning your face again doesn’t erase earlier scans-it just helps Windows Hello get better at recognizing you. For example, try wearing your eyeglasses (if you weren’t wearing them before) and re-scan.
We recommend that you choose to improve recognition if you change your appearance often or access your Surface in different lighting conditions.
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